Find out more about what else we’re doing to protect our guests and staff from COVID-19.
A health declaration form will be sent to you in anticipation of your stay. You MUST complete this form and return it to the office – either by email or post – BEFORE your arrival. Failure to do so will result in you being refused entry on arrival.
Make sure you have packed a face covering for ALL members of the party – this includes children. A suitable face covering is something which can be secured around your face such as a disposable mask, a scarf or t-shirt tied around your nose and mouth or a homemade cloth mask.
We are also recommending guests bring their own garden furniture as, due to availability, we are unable to provide enough garden furniture for everyone.
When you arrive, only one member of the party should approach the building to check-in, regardless of the location of your apartment. You must wear a suitable face covering in all indoor public areas. Your temperature will be checked at the main front door before you will be allowed to proceed into the hall.
If your temperature is 38°C or above, this is an indication that you might be coming down with something and you will therefore not be permitted to enter the building. This DOES NOT mean you have COVID-19, however, we are not able to take the risk that you do.
When entering the building, please adhere to the two meter distancing signage on the floor. Kingswear Park remains a 2 meter distancing area for the time being.
Once registering your arrival with the member of staff at reception, you will be directed to collect your key and either a member of staff in P.P.E. will accompany you to your vehicle or the remainder of your party may then approach the building where everybody’s temperature will be taken. If all temperatures are below 38°C you may begin unpacking.
Check-out is now up till 12 pm on Friday.
On the Wednesday of your stay, a paper document will be provided to you detailing the departure procedure. Please ensure you read and follow this guidance as failure to do so may result in the need for additional cleaning, there will be a charge for this.
Around 12 pm on the Thursday of your stay, a member of staff in full P.P.E. will read the meters in all apartments. Sanitising procedures have been put in place between apartments to ensure everyone’s safety. An additional night will be calculated in the normal way and added to the invoice. Your copy will then be passed under your apartment door.
On Friday, please follow the guidance as you have been issued, empty the apartment of your personal belongings, then come to reception to pay your bill. This should be done via card, preferably contactless payment.
Unfortunately, due to government restrictions, the swimming pool building will remain closed for the foreseeable future. This includes all other facilities located within the building; the Jacuzzi, Sauna and Indoor Gym.
You will still be able to use the outdoor activities such as Tennis, Mini Golf and Croquet.
Thanks to Brixham Gin, we have set up hand sanitising stations around the resorts indoor public areas and each apartment will be given a portable sanitiser bottle to carry with them while around the resort. Staff have also been issued with personal sanitiser bottles. If you run out, please return the empty bottle to the dish in the main hall and call the office to request a new one.
In addition to ensuring all apartments receive a deep clean every week, we have introduced triple level electrostatic cleaning which is carried out on a monthly (stage 1), weekly (stage 2) and daily (stage 3) basis; giving all surfaces with an undetectable film which is effective to destroy corona-viruses on contact and for several weeks after application. It is completely non-toxic and child friendly.
Unfortunately, due to purchasing availability, we only have a limited amount of garden furniture available. We recommend guests bring their own garden furniture to ensure 2 metre distancing can be maintained.
All guests, including children, are required to wear face coverings in the indoor public areas. As 2 metre distancing cannot always be maintained in the indoor public spaces, face coverings ensure that anyone cannot inadvertently pass on an infection to other guests before they are aware they could be ill. We ask that you provide your own face covering.
No. We have provided sanitising spray in the porch where the sports equipment is kept. Guests who use the equipment are required to sanitise it before and after use.
Tel.:+44 (0) 1803 752295
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